{"id":477,"date":"2024-06-15T21:15:43","date_gmt":"2024-06-15T19:15:43","guid":{"rendered":"https:\/\/sst-prevention.fr\/site\/?page_id=477"},"modified":"2025-04-18T19:31:11","modified_gmt":"2025-04-18T17:31:11","slug":"communication-bienveillante","status":"publish","type":"page","link":"https:\/\/sst-prevention.fr\/site\/entreprises\/communication-bienveillante\/","title":{"rendered":"La pr\u00e9vention et la gestion de conflits"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-2d985f2e wp-block-group-is-layout-flex\" style=\"background-color:#ffffff00;padding-top:2%;padding-right:5%;padding-bottom:2%;padding-left:5%\">\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color wp-elements-0a87d1783a816a44a0762094761c34d5\"><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/demarche-de-prevention\/\"><strong>DEMARCHE DE PREVENTION<\/strong><\/a><\/p>\n\n\n\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color wp-elements-2602d0467a41f3ab2cb97e16456270d5\"><strong><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/formation-sst\/\">FORMATION SST<\/a><\/strong><\/p>\n\n\n\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color has-base-font-size wp-elements-116a2d32d0a7c9f4607f7dec1e4f5e8d\"><strong><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/maintien-et-actualisation-des-competences-mac-sst\/\">MAINTIEN ET ACTUALISATION DES COMPETENCES MAC SST<\/a><\/strong><\/p>\n\n\n\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color wp-elements-4320977e8fca4af90ca9b6bef8a153a5\"><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/collaboration-avec-les-organismes-de-formations\/\"><strong>COLLABORATION AVEC LES ORGANISMES DE FORMATIONS<\/strong><\/a><\/p>\n\n\n\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color wp-elements-1abf92e5a07d908e028be83f97dc03bc\"><strong><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/equipements\/\">EQUIPEMENTS<\/a><\/strong><\/p>\n\n\n\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color wp-elements-191a8f8a8be598174e4f13181081d568\"><strong><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/la-prise-de-parole-en-public\/\">LA PRISE DE PAROLE EN PUBLIC<\/a><\/strong><\/p>\n\n\n\n<p class=\"has-custom-couleur-1-color has-text-color has-link-color wp-elements-a0380a9e9745a1864f9caba5e5682360\"><strong><a href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/communication-bienveillante\/\">LA PREVENTION ET LA GESTION DE CONFLITS<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-767c5719eba3423a1878e4dc719e4556\" style=\"color:#4dad32\"><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Les clefs de l\u2019expression orale 2<\/strong><\/p>\n\n\n\n<p>Affirmation de soi, compr\u00e9hension mutuelle, pr\u00e9vention et\/ou gestion de conflits<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9200cf8529d7f0f58adcfe0bf4bb185a\" style=\"color:#ffc800\"><em>\u00ab&nbsp;La compr\u00e9hension est le plus beau cadeau qu\u2019un \u00eatre humain peut faire \u00e0 un autre&nbsp;\u00bb Christophe Orban.<\/em><\/p>\n\n\n\n<p>En entreprise, la pr\u00e9vention des risques psycho-sociaux passe par la qualit\u00e9 de la communication entre les collaborateurs, avec la hi\u00e9rarchie, avec les clients.<\/p>\n\n\n\n<p>Cette dimension fait partie int\u00e9grante du bien-\u00eatre et de la sant\u00e9 au travail.<\/p>\n\n\n\n<p>Des employ\u00e9s travaillant dans une atmosph\u00e8re sereine sont des employ\u00e9s confiants, \u00e9panouis et productifs.<\/p>\n\n\n\n<p>Cette formation autour de la communication a pour but de fluidifier les relations dans une atmosph\u00e8re bienveillante dans un milieu personnel et professionnel.<\/p>\n\n\n\n<p>Elle repose sur 2 axes&nbsp;: la connexion a soi et la connexion \u00e0 l\u2019autre.<\/p>\n\n\n\n<p>Elle vise \u00e0 communiquer en prenant soin de soi, en ad\u00e9quation avec ses valeurs et ses besoins, tout en ayant du respect, de la consid\u00e9ration et de l\u2019empathie pour l\u2019autre.<\/p>\n\n\n\n<p>Le message est alors entendu, compris dans un dialogue sain et constructif, menant \u00e0 une conclusion \u00ab&nbsp;gagnant-gagnant&nbsp;\u00bb<\/p>\n\n\n\n<p>Les m\u00e9thodes propos\u00e9es lors de cette formation sont la m\u00e9thode de la CNV appel\u00e9e aussi Communication non-violente et la m\u00e9thode DESC (D\u00e9crire, Exprimer, Sp\u00e9cifier, Conclure) r\u00e9v\u00e9l\u00e9e dans l\u2019ouvrage \u00ab&nbsp;Asserting yourself&nbsp;\u00bb.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Marshall B.Rosenberg, docteur en psychologie, a d\u00e9velopp\u00e9 la CNV en 1960 afin d\u2019apprendre \u00e0 communiquer en se pr\u00e9servant tout en pr\u00e9servant l\u2019autre.<\/li>\n\n\n\n<li>La m\u00e9thode DESC rel\u00e8ve de la psychologie positive et a vu le jour dans les ann\u00e9es 1970 sous l\u2019impulsion de Sharon Antony et Gordon.H,. Elle consiste \u00e0 communiquer sans se laisser submerger par ses \u00e9motions ou par une tension lors d\u2019un conflit.<\/li>\n<\/ul>\n\n\n\n<p>Les clefs de l\u2019expression orale (\u00ab&nbsp;La r\u00e8gle des 3V&nbsp;\u00bb) d\u2019Albert Mehradian et une approche positive renforcent la pertinence de ces 2 m\u00e9thodes.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-bc4efc2dd0e0c5dff64b5698638774b2\" style=\"color:#4dad32\"><strong>PUBLIC&nbsp;:<\/strong><\/p>\n\n\n\n<p>Cette formation est adapt\u00e9e suivant les besoins et attentes des stagiaires.<\/p>\n\n\n\n<p>Aucun pr\u00e9-requis<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7047774684d1b9b9b217ef9d8d9faf94\" style=\"color:#4dad32\"><strong>DUREE&nbsp;:<\/strong><\/p>\n\n\n\n<p>7heures en pr\u00e9sentiel pour tout le programme d\u00e9fini ci-dessous<\/p>\n\n\n\n<p>4 heures en pr\u00e9sentiel possibles (Les notions de la CNV et du DESC)<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-e24561db8aef18614b2d8ed3f6be68dd\" style=\"color:#4dad32\"><strong>NOMBRE DE PARTICIPANTS&nbsp;:<\/strong><\/p>\n\n\n\n<p>4 \u00e0 10 stagiaires<\/p>\n\n\n\n<p>Accessibilit\u00e9 aux personnes en situation de handicap visible ou invisible :<strong>&nbsp;<\/strong>Chaque situation est \u00e9tudi\u00e9e au cas par cas afin de mettre en place les dispositions n\u00e9cessaires pour permettre une int\u00e9gration adapt\u00e9e. Merci de nous contacter pour nous signaler toute situation n\u00e9cessitant des besoins sp\u00e9cifiques d\u00e8s l\u2019inscription.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-0a7b4f2021b4480290dcc9c0eba9cdfb\" style=\"color:#4dad32\"><strong>LES OBJECTIFS DE LA FORMATION&nbsp;:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprendre les m\u00e9canismes de la communication<\/li>\n\n\n\n<li>Choisir l\u2019environnement propice pour communiquer<\/li>\n\n\n\n<li>Parvenir \u00e0 une compr\u00e9hension mutuelle<\/li>\n\n\n\n<li>S\u2019affirmer dans le respect de l\u2019autre<\/li>\n\n\n\n<li>Pr\u00e9venir les conflits<\/li>\n\n\n\n<li>G\u00e9rer les conflits<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-6542b4ed721a5d7e60b38c09eb472444\" style=\"color:#4dad32\"><strong>LE PROGRAMME DE LA FORMATION&nbsp;:<\/strong><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d7c725897c34bbee56524806b50866b2\" style=\"color:#ffc800\">Les m\u00e9canismes de la communication&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le sch\u00e9ma \u00e9metteur-r\u00e9cepteur<\/li>\n\n\n\n<li>La m\u00e9ta-communication (Omissions, impr\u00e9cisions, g\u00e9n\u00e9ralisations, distorsion)<\/li>\n\n\n\n<li>Les parasites emp\u00eachant une bonne communication<\/li>\n\n\n\n<li>Le cadre de r\u00e9f\u00e9rence<\/li>\n\n\n\n<li>La dimension relationnelle<\/li>\n\n\n\n<li>Les filtres psychologiques<\/li>\n\n\n\n<li>Le triangle dramatique&nbsp;: le triangle de Kapman<\/li>\n\n\n\n<li>La \u00ab&nbsp;m\u00e9t\u00e9o&nbsp;\u00bb du jour<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-81335225aa2dbefc98e74fe67f607dce\" style=\"color:#ffc800\">Les besoins humains&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La pyramide des besoins de Maslow<\/li>\n\n\n\n<li>Les \u00e9motions primaires inn\u00e9s<\/li>\n\n\n\n<li>Les 9 besoins en contexte professionnel<\/li>\n\n\n\n<li>L\u2019affirmation de soi<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-99bc7e7cbd24d91dc6ee61d9a83dbb8b\" style=\"color:#ffc800\">L\u2019approche mentale&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La pens\u00e9e positive<\/li>\n\n\n\n<li>L\u2019utilisation du moi-adulte<\/li>\n\n\n\n<li>L\u2019analyse transactionnelle<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9ea12f61667e5f00fd0ed18af703b238\" style=\"color:#ffc800\">Les clefs de l\u2019expression orale&nbsp;:<\/p>\n\n\n\n<p>&#8211; &nbsp;du choix de l\u2019interlocuteur, du contexte (de l\u2019environnement, dans le temps, dans &nbsp;&nbsp;&nbsp;les lieux)<\/p>\n\n\n\n<p>&#8211; de la communication verbale, non verbale, para-verbale&nbsp;: &nbsp;<a>\u00ab&nbsp;La r\u00e8gle des 3 V&nbsp;\u00bb d\u2019Albert Mehradian&nbsp;<\/a><\/p>\n\n\n\n<p>&#8211; de la communication auditive, visuelle, \u00e9crite (courriels, sms, notes\u2026), applicative<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-407d59dbd3f39dc1172a112a3cbf7dbd\" style=\"color:#ffc800\">Les m\u00e9thodes de communication&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La M\u00e9thode Rosenberg&nbsp;: La communication non-violente<\/li>\n<\/ul>\n\n\n\n<p>Les 4 piliers de la CNV&nbsp; (Observation, sentiment, besoin, demande)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La m\u00e9thode DESC par \u00ab&nbsp;Asserting yourself&nbsp;\u00bb &nbsp;: La communication assertive<\/li>\n<\/ul>\n\n\n\n<p>Feedback&nbsp;d\u00e9compos\u00e9 en 4\u00e9tapes (D\u00e9crire, Exprimer, Sp\u00e9cifier, Conclure)<\/p>\n\n\n\n<p>La gestion des conflits&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les 4 comportements impersonnels face \u00e0 un conflit<\/li>\n\n\n\n<li>Le comportement assertif \u00ab&nbsp;gagnant-gagnant&nbsp;\u00bb<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-461c94c2d43b01e2ccfa4b93857a2914\" style=\"color:#ffc800\"><strong>Exercices th\u00e9oriques et mises en situation pratiques tout au long de la formation<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center has-custom-couleur-1-color has-text-color has-link-color has-medium-font-size wp-elements-26268749db267faecc6ec11ca9356ffe\"><strong><a data-type=\"page\" data-id=\"74\" href=\"https:\/\/sst-prevention.fr\/site\/contact\/\">DEMANDER UN DEVIS<\/a><\/strong><\/p>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-23441af8 wp-block-group-is-layout-flex\"><div class=\"wp-block-template-part\"><\/div><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DEMARCHE DE PREVENTION FORMATION SST MAINTIEN ET ACTUALISATION DES COMPETENCES MAC SST COLLABORATION AVEC LES ORGANISMES DE FORMATIONS EQUIPEMENTS LA PRISE DE PAROLE EN PUBLIC LA PREVENTION ET LA GESTION DE CONFLITS &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Les clefs de l\u2019expression orale 2 Affirmation de soi, compr\u00e9hension mutuelle, pr\u00e9vention et\/ou gestion de conflits \u00ab&nbsp;La compr\u00e9hension est le plus beau [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":66,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-477","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La pr\u00e9vention et la gestion de conflits -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sst-prevention.fr\/site\/entreprises\/communication-bienveillante\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La pr\u00e9vention et la gestion de conflits -\" \/>\n<meta property=\"og:description\" content=\"DEMARCHE DE PREVENTION FORMATION SST MAINTIEN ET ACTUALISATION DES COMPETENCES MAC SST COLLABORATION AVEC LES ORGANISMES DE FORMATIONS EQUIPEMENTS LA PRISE DE PAROLE EN PUBLIC LA PREVENTION ET LA GESTION DE CONFLITS &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Les clefs de l\u2019expression orale 2 Affirmation de soi, compr\u00e9hension mutuelle, pr\u00e9vention et\/ou gestion de conflits \u00ab&nbsp;La compr\u00e9hension est le plus beau [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sst-prevention.fr\/site\/entreprises\/communication-bienveillante\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-18T17:31:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/entreprises\\\/communication-bienveillante\\\/\",\"url\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/entreprises\\\/communication-bienveillante\\\/\",\"name\":\"La pr\u00e9vention et la gestion de conflits -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/#website\"},\"datePublished\":\"2024-06-15T19:15:43+00:00\",\"dateModified\":\"2025-04-18T17:31:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/entreprises\\\/communication-bienveillante\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/entreprises\\\/communication-bienveillante\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/entreprises\\\/communication-bienveillante\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Entreprises\",\"item\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/entreprises\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"La pr\u00e9vention et la gestion de conflits\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/#website\",\"url\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sst-prevention.fr\\\/site\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"La pr\u00e9vention et la gestion de conflits -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sst-prevention.fr\/site\/entreprises\/communication-bienveillante\/","og_locale":"fr_FR","og_type":"article","og_title":"La pr\u00e9vention et la gestion de conflits -","og_description":"DEMARCHE DE PREVENTION FORMATION SST MAINTIEN ET ACTUALISATION DES COMPETENCES MAC SST COLLABORATION AVEC LES ORGANISMES DE FORMATIONS EQUIPEMENTS LA PRISE DE PAROLE EN PUBLIC LA PREVENTION ET LA GESTION DE CONFLITS &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 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